The country topped the list of ‘2017 digital traveller rankings’ prepared by travel commerce platform Travelport
NEW DELHI: Indian travellers are the most digitally-advanced in the world, in terms of using digital tools for travel purposes, according to a survey released today.
The country topped the list of ‘2017 Digital Traveller Rankings’ prepared by travel commerce platform Travelport. The survey pegged neighbouring China at the second place and Indonesia at the third position.
The findings are based on an online survey with inputs of 11,000 travellers from 19 countries, highlighting the use of digital tools when planning, booking and experiencing a journey.
One thousand people from India, who took at least one round trip flight last year, participated in the survey. With respect to India, the survey said smartphones are the preferred digital device with 82 per cent of Indian travellers feeling that mobile boarding passes and e-tickets make travel easier.
Around 66 per cent respondents avoid hotels that charge for WiFi while 83 per cent people feel it is important to stay virtually connected to family and friends whenever travelling, the survey said.
“The findings highlight the need for the $7.6 trillion global travel and hospitality industry to adapt continually to provide responsive, relevant and timely service for customers,” Rabih Saab, President and MD (Europe, Middle East, Africa and South Asia) of Travelport, told reporters in New Delhi.